Cartrefi Cymunedol Gwynedd provides all its tenants with a Tenants' Handbook which includes general information.
Here are pdf versions of the leaflets which are included in the Handbook. Please click on the cover to view the content.
Your tenancy agreement is an important legal document and should be kept in a safe place.
Yours and our rights and responsibilities are listed in your agreement.
Below are the various agreements available with CCG:
This tenancy agreement is relevant to you if you were a tenant of Cyngor Gwynedd at the time of the transfer to CCG on 12th April 2010 and you are still our tenant. You have protected rights – it is important that you have signed this agreement.
If you have had a new tenancy with CCG since 12/04/10 (and were not already a CCG tenant) you will receive an assured shorthold (starter) tenancy. Twelve months from the start of this tenancy, unless CCG has started possession proceedings against you or served a notice seeking possession, it will automatically become an assured tenancy and you will receive additional rights and security of tenure.
This is a standard tenancy agreement for tenants of Registered Social Landlords. This tenancy gives security of tenure as long as you keep to the conditions of the tenancy agreement.
This tenancy agreement is provided for homeless applicants, temporarily, until Gwynedd Council is able to secure suitable long term accommodation.
This is an equitable tenancy agreement for persons under 18 years old. This agreement is required because in law someone under 18 years old can't hold a legal interest in land.
A trustee is required to hold the legal estate on trust for the tenant until the tenant reaches the age of 18.
During 2016, the Welsh Government passed the Renting Homes (Wales) Act and it is expected to go live in Spring 2019.
The Renting Homes (Wales) Act will make it simpler and easier to rent a home, replacing the various and complex pieces of existing tenancy legislation with;
CCG, like all landlords in Wales (private and public sector), will have to issue new contracts (tenancy agreements) to all their contract-holders (tenants).
What do I need to do?
In preparation for this change, please help us make sure that your details are current and correct.
If there are any changes to your personal details such as change of name, changes to tenant 1 or 2 names, please let us know.
You can do this by:
Find out more
New regulations from 1st January 2015 mean that landlords in Wales have to tell water companies like Welsh Water who lives in their homes. This means that Cartrefi Cymunedol Gwynedd (CCG) must share information about tenants and other people who live in our properties with water and sewerage companies.
We have to provide the following information for all our tenants, and occupiers over the age of 18:
This information is held within our Housing Management System and will be sent to Welsh Water using secure file transfer methods.
If you would like more information, please don’t hesitate to contact us on 0300 123 8084 or contact www.dwrcymru.com.
People’s circumstances can change daily. It is important that we know of any changes to your household so that the correct information about you is kept on our records.
Let us know if there are any changes within your home, for example:
Let us know by phoning us on 0300 123 8084.
If you have yet to complete the Tenant Profiling Questionnaire, or if your circumstances have changed, you can print the questionnaire, complete and return it to:
Cartrefi Cymunedol Gwynedd
PO BOX 206
Cartrefi Cymunedol Gwynedd (CCG) is committed to providing our tenants with decent homes in a safe and pleasant environment. In partnership with our tenants, the police, Council and other local agencies, we are determined to tackle anti-social behaviour, help resolve neighbourhood issues and disputes and improve the local area.
If you want to discuss or report anti-social Behaviour contact our Neighbourhood Services Team:
To ensure that we have solid evidence to seek swift and effective action to solve issues with neighbours it's important that you keep a good record of all incidents of Anti-social behaviour in your Neighbourhood Nuisance Diary. Click below to download a PDF version of the diary.
Your tenancy agreement states that you need to give at least four full weeks notice in writing and signed by yourself to terminate our tenancy before you move out. This notice must end on a Sunday and include your new address in-case we need to contact you.
For full details on what you need to do before you move out, please see the attached factsheet.
Succession is the right to take over a tenancy after a tenant has died.
You have the right to take over a tenancy:
These are all considered as family:
If more than one family member are eligible to take over the tenancy, the family would have to agree between them who will take over or CCG will decide.
Only one person can apply for a succession.
Every case is unique but there are some situations where succession will not be possible:
There are some cases where we can create a new tenancy if a person isn’t eligible for a succession. This can include:
We will consider each case as an individual case and will consider:
When living in a flat you could possibly have neighbours above, next door and underneath you so it’s very important to consider all of your tenants whilst living in a flat.
Nosie can cause a lot of argument between tenants.
We do not allow laminate flooring in flats except in ground floor flats because it’s very noise for people below.
Other sounds that are not acceptable are:
If you have a problem with your neighbour causing noise, the first thing you should do is to speak with them. They might not be aware that they are causing a problem – so be friendly and don’t lose your temper.
If this won't solve the problem, contact us:
If you cause a nuisance or annoy your neighbour you could be breaking your tenancy agreement. You could also be breaking the law.
Everyone that lives in a bloc of flats is responsible for keeping the communal areas clean and tidy. This includes:
Every communal area are inspected regularly. You are expected to keep bikes, prams and similar items must be kept in your flat and not in the communal area. If items like this are kept in communal areas we will arrange to have them removed.
If you own a pet you must make sure that none of your pets cause a nuisance to your neighbours. Further advice about keeping a pet is available on our Pets page (linc)
There is a door entry system on most of our flats so that only tenants and their visitors can get in.
To help keep flats safe don’t: